Privacy Policy

Effective Date: June 1, 2025

Wise Divine ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") or visit our website.

WiseDivine ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").

We are committed to respecting your privacy and handling your information in a secure, transparent, and responsible manner. By using the App, you consent to the practices described below.

1. Information We Collect

We collect certain types of information when you use WiseDivine, either directly from you, from your device, or from your interactions with the app.

A. Information You Provide to Us

Email Address
When you sign up, contact us, or subscribe to certain features, we may collect your email address. Used for:
- Customer support and responding to inquiries
- App functionality (e.g., account recovery)
- Sending updates, product announcements, or promotional content (if you opt in)
Login Information (Optional Social Logins)
WiseDivine may offer the option to log in using third-party accounts such as Apple, Google, or others. When you do, we receive authentication information (e.g., a user token or profile ID) but do not receive your password or full account access from the third-party provider. Used for:
- Account creation and sign-in
- Seamless sync across sessions or devices
- Optional personalization and saved content
We do not post to your social profiles or access additional profile data beyond what is required to authenticate.

B. Content You Provide

Photos or Videos (Access Only)
WiseDivine does not collect, upload, or store your photos or videos. However, the app may request access to your device’s photo library for the sole purpose of allowing you to save your card readings (such as screenshots or custom layouts) locally to your device for personal use or sharing. Used for:
- Saving readings or interpretations to your photo library
- Empowering you to share readings via social media, messaging, or personal archiving
We do not access, transmit, or store any existing media in your photo album. Photo access is strictly one-way and initiated by you.

C. Device & Technical Data

We automatically collect certain data from your device to operate the app effectively.

Identifiers
- User ID, session ID, device ID, or Apple’s IDFA (if available and allowed)
- Used for: Personalizing the app experience and tracking usage patterns
Usage Data
- Time spent in the app, buttons tapped, features used, and other interaction data
- Used for: Improving design, identifying popular features, and resolving usability issues
Purchase Information
- Includes records of in-app purchases, such as subscriptions or add-on packs (not payment card details)
- Used for: Unlocking features, customer support, and analytics
Diagnostics & Crash Reports
- Technical performance data such as error logs, app version, and OS type
- Used for: Debugging issues and improving app performance

D. Sensitive Information

Due to the introspective nature of Lenormand readings, you may enter content that touches on personal, emotional, or spiritual themes. This information is only used to provide you with personalized insights or responses via AI. We do not use this data for profiling or third-party advertising.

2. How We Use Your Information

We use the information we collect for the following purposes:

Provide Core App Features: Deliver AI-generated readings, maintain history, enable saved content, and manage purchases.
Personalize the Experience: Suggest prompts, adapt reading styles, and tailor in-app content.
Improve and Develop the App: Analyze feature usage, track bugs, and guide future updates.
Communicate with You: Send important service updates, respond to support requests, or offer optional promotional content.
Ensure Security and Compliance: Prevent abuse, comply with legal obligations, and safeguard your account.

3. Sharing of Information

We do not sell your personal information.

We may share information under the following limited circumstances:

A. Service Providers

We use trusted vendors to assist with services like AI processing, cloud storage, analytics, and support infrastructure. These providers are contractually obligated to protect your data and only use it as necessary to provide their services.

B. Apple

If you make purchases through the App Store, Apple handles payment processing. We do not store your payment information.

C. Legal Compliance

We may disclose information if required to:

Comply with a legal obligation or government request
Enforce our Terms of Use
Detect or prevent fraud or abuse
Protect the rights, property, or safety of WiseDivine and its users

4. Data Security

We take security seriously and implement industry-standard measures to protect your information. This includes:

Encrypted communications
Access restrictions
Secure cloud storage
Regular code audits

Despite these safeguards, no system can guarantee absolute security. If we experience a data breach, we will notify affected users as required by law.

5. Data Retention

We retain your data only as long as needed to fulfill the purposes described above, or as required by law. If you delete your account or request deletion of your data, we will remove your personal information from our systems within a reasonable period, unless legally prohibited.

6. Your Rights and Choices

You have the following options related to your data:

Access & Portability: Request a copy of your data
Correction: Update incorrect or outdated information
Deletion: Request erasure of your data from our systems
Marketing Preferences: Opt out of promotional messages via email settings or unsubscribe links
Permissions: Revoke camera or media access through your iOS device settings

To exercise any of these rights, please contact us at askwisedivine@gmail.com.

7. Region-Specific Privacy Information

A. For California Residents – California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include:

Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, and the categories of third parties to whom we disclose personal information.
Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.
Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information as defined by the CCPA/CPRA. Therefore, no opt-out is necessary.
Right to Correct Inaccurate Personal Information: You have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Limit Use and Disclosure of Sensitive Personal Information: We do not use or disclose your sensitive personal information for purposes that would require you to exercise a right to limit its use or disclosure under the CCPA/CPRA.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of these California privacy rights, please contact us at askwisedivine@gmail.com. We will verify your request using information associated with your account, if applicable, or other reasonable methods.

B. For Canadian Residents – Personal Information Protection and Electronic Documents Act (PIPEDA) and Provincial Laws

If you are a resident of Canada, your personal information is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA) and/or similar provincial privacy legislation (e.g., British Columbia's PIPA, Alberta's PIPA, Quebec's Act respecting the protection of personal information in the private sector).

Accountability: We are responsible for the personal information under our control and have designated individuals to oversee our compliance with privacy legislation.
Identifying Purposes: We will identify the purposes for which personal information is collected at or before the time of collection.
Consent: Your knowledge and consent are required for the collection, use, or disclosure of your personal information, except where inappropriate. By using the App, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Limiting Collection: The collection of personal information shall be limited to that which is necessary for the purposes identified by us.
Limiting Use, Disclosure, and Retention: Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required by law. We retain your personal information only as long as necessary to fulfill the identified purposes.
Accuracy: Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
Safeguards: Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.
Openness: We will make readily available to you specific information about our policies and practices relating to the management of your personal information.
Individual Access: Upon request, you shall be informed of the existence, use, and disclosure of your personal information and shall be given access to that information. You may challenge the accuracy and completeness of the information and have it amended as appropriate.
Challenging Compliance: You have the right to address a challenge concerning our compliance with the above principles to the person or persons accountable for our compliance.

To exercise any of these Canadian privacy rights, or if you have questions about our privacy practices, please contact us at askwisedivine@gmail.com.

8. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Specifically, as WiseDivine operates globally, your data may be processed in the United States where our servers are located.

By using the App and providing your information, you consent to the transfer of your information to the United States and its processing there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

9. Children’s Privacy

WiseDivine is not intended for children under the age of 17. We do not knowingly collect or store personal data from children under 17. If we discover that a child under 17 has submitted personal information to us, we will delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at askwisedivine@gmail.com.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. If we make material updates, we will notify you within the app or via email if you’ve provided one. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:

WiseDivine Team
Email: askwisedivine@gmail.com